Courses in Fareham

     

 Lone Working

This course is aimed at front-line staff have the skills and knowledge required to keep themselves and their clients safe when working alone and to ensure organisations have suitable policies and procedures to support those staff and keep them and those they people they support safe

 Areas covered:

  • An overview of the law on lone working
  • Understand what a lone working policy and procedure is
  • How to do a risk assessment - keeping safe 
  • Understand the impact of body language
  • Safe or smart word
  • Dealing with aggression

 

 Date:   Tuesday 6th November 2018

 Times:  10:00 - 13:30

 Venue: Community First Fareham, 171-173 West Street, Fareham, PO16 0EF

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

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Customer Service - Front-line staff

This course is aimed at all front-line staff who have contact with public/clients.

 Areas covered:

  • Effective listening
  • Understanding what your customer wants
  • Dealing with difficult customers
  • Effective language and facial expressions

 

 Date:   Tuesday 13th November 2018

 Times:  10:00 - 14:00

 Venue: Community First Fareham, 171-173 West Street, Fareham, PO16 0EF

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

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De-Escalation Skills

For front-line staff working with clients who present challenging and  aggressive behaviour

 Areas covered:

  • Recognise the signs of signals that can precede challenging behaviour and aggression
  • Identify tools and actions to prevent a crisis situation evolving
  • Develop self-awareness around personal responses to challenge and aggression
  • Discuss strategies to prevent a person from harming themselves or others
  • Identify strategies to take a supportive stance
  • Demonstrate how to hold a de-escalating conversation
  •  

 Date:   Monday 3rd December 2018

 Times:  10:00 - 16:30

 Venue: Community First Fareham, 171-173 West Street, Fareham, PO16 0EF

 Fee is per person: £80 voluntary/community sector

                              £115 private/statutory sector

Click here for course flyer - spaces available

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Emergency First Aid at Work - 1 day accredited

Anyone working with people who are prone to accidents or illness will feel more confident if they have some first aid training. Every work place should have someone trained in first aid on the premises. Organisations holding events should have a trained first aid person present.

  Areas covered:

  • First Aid regulation and the law
  • Managing an incident
  • The importance of hygiene
  • Minor injuries
  • Choking and seizures
  • Shock
  • Recovery position
  • Resuscitation
  • Burns
  • Situation assessment

 Certificate is valid for 3 years

  

 Date:   Tuesday 4th December 2018

 Times:  09:30 - 16:30

 Venue: Fareham Community Church, 171-173 West Street, Fareham, PO16 0EF

 Fee is per person: £90 voluntary/community sector

                              £115 private/statutory sector

Click here for course flyer - spaces available

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Mental Health Uncovered

This course will you a greater understanding of Mental Health. How the stresses of life, work and relationships, affect your mental health.

  Areas covered:

  • Understand the difference between Good Mental Health and poor Mental Health
  • Learn about various conditions and what symptoms to look out for
  • Identify ways of managing mental health in the workplace
  • Learn techniques to promote good mental health in your workplace
  •  

 Date:   Wednesday 12th December 2018

 Times:  10:00 - 13:30

 Venue: Community First Fareham, 171-173 West Street, Fareham, PO16 0EF

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

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 Courses in Portsmouth

   

Holding Difficult Conversations

Whether it is talking to your boss about a pay rise; dealing with a colleague’s poor performance or asking a neighbour to turn down their music we all have certain conversations that fill us with dread.  But don’t worry help is at hand. 

This half day course will:

  •  Help you identify what is holding you back
  • Show you how to have a difficult conversation
  • Give you the confidence to start talking
  • Consider how to have a difficult conversation on the phone and how this may be different from face to face
  • Help you hold difficult conversations on the phone

 

 Date:   Thursday 22nd November 2018

 Times:  10:00 - 14:00

 Venue: Hillside and Wymering Centre, Cheltenham Rd, Portsmouth PO6 3PY

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

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Lone Working - Portsmouth

This course is aimed at front-line staff have the skills and knowledge required to keep themselves and their clients safe when working alone and to ensure organisations have suitable policies and procedures to support those staff and keep them and those they people they support safe

 Areas covered:

  • An overview of the law on lone working
  • Understand what a lone working policy and procedure is
  • How to do a risk assessment - keeping safe 
  • Understand the impact of body language
  • Safe or smart word
  • Dealing with aggression

 

 Date:   Thursday 29th November 2018

 Times:  10:00 - 13:30

 Venue: Hillside and Wymering Centre, Cheltenham Rd, Portsmouth PO6 3PY

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

 Bookings

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Level 2 Award in Safeguarding Adults in Social Care

This qualification is intended for those that are working in, or are looking to start work in health and social care. The qualification introduces the key principles associated with safeguarding adults at risk in a health and  social care setting.

 

This half day course will:

  • Define safeguarding and outline relevant legal frameworks
  • Identify how to recognise types of abuse
  • Demonstrate essential characteristics related to effective reporting in relation to abuse
  • Show awareness of local and other relevant policy related to safeguarding
  • Consider your role in relation to prevention of abuse
  •   

 Date:   Tuesday 11th December 2018

 Times:  10:00 - 14:00

 Venue: Hillside and Wymering Centre, Cheltenham Rd, Portsmouth PO6 3PY

 Fee is per person: £75 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

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 Courses in Gosport

       

Where to Start for non profit organisations

Are you thinking of setting up a community group or charity? Not sure where to start?   Look no further.

By the end of the session participants will have:

  • Considered appropriate methods to ascertain the need for a group
  • Identified the essentials of a steering group/ committee
  • Identified the basics of writing aims and objectives/ terms of reference for the group
  • Considered appropriate structures for the group and charity registration as appropriate

 

 Date:   Thursday 8th November 2018

 Times:  10:00 - 14:00

 Venue: Nimrod Community Centre, 17 Falcon Meadows Way, Gosport, PO13 8AA 

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

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Conducting Appraisals & Supervision

In this half day course we will cover:

  •  Consider what supervision is
  •  How to document a performance review and conversation 
  •  How to set performance goals and agree actions 
  •  Understand the purpose and benefits of performance reviews
  •  How to plan and have an effective performance conversation which involves both parties
  •  Understand your own organisation's requirements around standards and expectations (frequency etc)
  •  How to set expectations and standards for your own team ensuring a meaningful conversation

 

 Date:   Monday 12th November 2018

 Times:  09:30 - 13:00

 Venue: Gosport Voluntary Action, Martin Snape House, 96 Pavilion Way, Gosport, PO12 1FG 

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

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Understanding a Trustee's Role

This course is for new Trustee's or other members who may need to have an understanding of the role of a Trustee and what is involve.

  Areas covered:

  • Know what a charity is
  • Understand the purpose of Trustees
  • Be aware of each individual trustees responsibilities and accountability
  • Identify the relevant fundamentals of charity law
  • Participate in developing an overview of good governance & practice
  • Participate in workshop to develop familiarisation with governing  documents (you will need to bring along a copy of your constitution or governing document with you)

 

  Date:   Monday 19th November 2018

 Times:  09:00 - 13:00

 Venue: Gosport Voluntary Action, Martin Snape House, 96 Pavilion Way, Gosport, PO12 1FG 

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

 Bookings

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Introduction into Community Development

Aimed at anyone in a community focused role whether voluntary or paid.

  Areas covered:

  • Identify what Community development is
  • Identify the essential skills of a Community Development worker
  • Participate in workshops to identify community development methodology
  • Participate in reflective activities and consider how to integrate these into your work practices

  

 Date:   Tuesday 20th November 2018

 Times:  10:00 - 14:00

 Venue: Gosport Voluntary Action, Martin Snape House, 96 Pavilion Way, Gosport, PO12 1FG

 Fee is per person: £55 voluntary/community sector

                              £90 private/statutory sector

Click here for course flyer - spaces available

 Bookings

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Emergency First Aid at Work - 1 day accredited - Gosport

Anyone working with people who are prone to accidents or illness will feel more confident if they have some first aid training. Every work place should have someone trained in first aid on the premises. Organisations holding events should have a trained first aid person present.

  Areas covered:

  • First Aid regulation and the law
  • Managing an incident
  • The importance of hygiene
  • Minor injuries
  • Choking and seizures
  • Shock
  • Recovery position
  • Resuscitation
  • Burns
  • Situation assessment

 Certificate is valid for 3 years

 

 Date:   Tuesday 27th November 2018 - revised date

 Times:  09:30 - 16:30

 Venue: Nimrod Community Centre, 17 Falcon Meadows Way, Gosport, PO13 8AA 

 Fee is per person: £90 voluntary/community sector

                              £115 private/statutory sector

Click here for course flyer - spaces available

 Bookings

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   Specialist Courses

 

  Passenger Assistant Training – (PATS)

 

 PATS  was developed by Hampshire County Council and designed for people who's role is to   assist passengers on their journey. This role may have many different names; escorts,   passenger carers, care assistants, chaperones, support worker and other similar job titles.

 The aim of this course is to improve passenger safety, by giving passenger assistants the   skills and information required to understand the needs of their passengers.

 This is a 1 day course which is designed for staff and or volunteers who care for passengers   travelling either by car, taxi, minicab and minibus.

 This course is bespoke and therefore can be adapted for vulnerable children or adults.

 This is a 1 day course, split into 2 sessions.

 Session 1: is classroom based covering health & safety, emergency procedures and the   legal duties of a passenger assistant.

 Session 2: is practical based demonstrating the safe use of a vehicle lift or ramp, safely   escorting and securing wheelchair users to and from the vehicle.  

 For more information or to discuss your course requirements please call 01329 223 155

 or email bookings@cfirst.org.uk

 

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