Course Bookings

Bookings can be made by phone on 01329 223 155, email or online via our website

Provisional Bookings

A provisional booking may be taken pending a deposit or payment as above, but this will not guarantee your place on the course. Bookings secured with a payment in full or a deposit have priority over provisional bookings.

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Payment Terms

Our standard payment terms are full payment or 50% deposit of the total price taken at the time of booking to secure your course place unless otherwise agreed. The remaining balance will become due no later than 14 days before the commencement of your course. Late Bookings made within the 14 days before the commencement of your course we will require full payment. If you are paying by PayPal you will need to make payment in full, due to administration charges made by PayPal for each payment.

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Payment by Invoice

See Payment Terms. A place will be held as a provisional booking and an invoice will be issued and sent to you or your employer. Please note we will require details of the organisation to be invoiced. If your organisation requires a purchase order please quote this directly when booking. You can only pay an Invoice by BACS, cash or cheque. Please ensure that you use the invoice number as payment reference. Invoices cannot be paid by PayPal.

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Payment by Cheque

 See Payment Terms. Posted Cheques must have a covering note with attendee name and course date. Cheques must be payable to:

Community Action Fareham

 and addressed to:

Community Action Training

Community Action Fareham

163 West Street

Fareham

PO16 0EF

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Payment by PayPal

If booking online you can pay by PayPal using the link on the booking confirmation page. If paying by PayPal, payment in FULL for the course fee is required.

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Cancellations

If you do not attend a booked place or fail to cancel within 14 days of the course commencement date, you or your organisation will be invoiced for the full cost of that place, unless otherwise agreed.

Community Action Fareham Training reserves the right to cancel courses where there are insufficient attendees. In this event full refunds will be given, unless an alternative date or course is agreed.

Free courses - cancellations

We would appreciate you letting us know as soon as possible if you are unable to attend to ensure we only run courses for a viable number of people, and allow us to contact anyone on a waiting list and offer them a place.

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Once booked

A booking confirmation will be sent to you within a week of receipt of your booking form.  A reminder will be sent approximately one week before the commencement of the course. This will include joining instructions, location details and a map. 

Absence

 If for any reason you are unable to attend a session through illness or unforeseen circumstances please contact us as soon as possible.

Meeting your needs

Our booking form asks for your specific learning needs.  This may be physical access for people with mobility problems, sight or hearing needs, a language problem such as dyslexia or other issues affecting your ability to participate fully.  Please help us to meet your requirements by letting us know in advance.

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Equality & Diversity

We value diversity and we are committed to making training inclusive and welcoming for everyone.  All learners can expect the same high standard of service, regardless of gender, marital status, sexual orientation, religion, age, disability or race. 

Feedback

We are keen to meet our learners’ expectations, so we value feedback on our administration, content and delivery of the training courses.  You will be asked to complete a feedback form at the end of the course.

Complaints

If anything is not as you expected please let us know.  We use our complaints process to improve our service.  You can view our complaints procedure at  http://www.actionfareham.org.uk/docs/policies/ComplimentsandComplaintsPolicy.pdf. You may raise concerns directly with the trainer, or if you prefer contact the training department

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Teaching and learning strategies

Teaching is normally in small groups and learners will at times be asked to work with a partner or independently depending on the course content. Our booking form asks what you wish to achieve by the end of the course. Our trainers will try and tailor the content to meet your needs.

Safer Learning

We are committed to ensuring your wellbeing, security and providing a safe environment.   You have the right to feel safe where you learn.  Your responsibilities are to respect other people’s rights to safety; not to hurt or abuse others; and not to threaten to hurt or abuse others.

Data Protection

Your personal data is protected by the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) 2003. We aim to exceed our legal obligations by following best practice and reviewing our procedures regularly. Your information will not be passed to other organisations, except as required under any funding agreement, this would be made clear in any paperwork you complete.

Talk to us

If you would like to speak to someone in confidence to discuss additional learning needs or any aspect of the course please contact the training department.

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Learner Entitlement

We offer a wide range of adult learning courses to help you achieve your career and life goals, to learn a new hobby, keep active and for enjoyment.  We are committed to ensuring your wellbeing, security and providing a safe environment. 

We will also aim to provide all the information you may need to succeed on your course as follows:

Before the course starts: 

  • start date, times, number of weeks, fees and costs, location

  • level of course – eg beginners’ level

  • what the course will cover

  • whether any previous knowledge is required

  • any necessary preparation prior to the start of the course

  • any materials you will need to provide

  • compliments / complaints procedures

  • an opportunity to discuss, in confidence if you prefer, any particular needs you may have and how we can support you to achieve your learning goals

 At the first session:

  • the qualifications / experience of your tutor
  • the learning and teaching methods that will be used

  • how your progress will be monitored

  • relevant health and safety issues

  • arrangements for learning support, if required

  • help to access your course if you have a disability or learning difficulty

  • how we can ensure a safe learning environment and how you can contribute to this

During your course we will ask you:

  •  to take part in regular reviews of your progress
  • whether you have the right level and type of support to achieve on your course

  • whether you want to discuss any safety issues or anything else you feel  concerned about

  • to comment on how you think your course might be developed and improved to help you and other learners

At the end of the course you will have the opportunity to provide feedback on all aspects of your learning experience.

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Contact Us:

Telephone: 01329 223 155   or email: training@farehamaction.org.uk

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